Last updated: 16 July 2026

We want you to shop with confidence. This Return & Refund Policy explains when and how you can return a product bought on Singair Mart and how refunds are paid. It works together with our Buyer Protection Policy and Shipping & Delivery Policy, and it never reduces your statutory rights under the Consumer Rights Protection Act 2009, the Sale of Goods Act 1930 or the Digital Commerce Operation Guidelines 2021.

1. Your Return Rights at a Glance

• Damaged, defective, wrong or counterfeit item — report within 72 hours of delivery (immediately for perishables): free return with replacement, repair or full refund including the delivery charge.
• Not as described — the item materially differs from the listing: same remedy as above.
• Changed your mind — most products can be returned within 30 days of delivery in unused, resalable condition under our Easy Return programme (section 3).
• Order never arrived — full refund including delivery, under the Buyer Protection Policy.

2. Returns for Seller-Fault Issues (Defective / Damaged / Wrong / Counterfeit / Misdescribed)

2.1. Check your parcel on delivery. If the outer packaging is damaged or tampered with, you may refuse it at the door at no cost.

2.2. If you discover a problem after delivery, contact us within 72 hours at support@singairmart.com or +880 1761-234567 with your Order ID and, where possible, photos of the parcel, label and item. For food and perishables, report the day of delivery.

2.3. Once the claim is verified, you choose (as the law provides): a replacement, a repair where practical and acceptable to you, or a refund. Return pickup or return delivery for seller-fault issues is arranged at no cost to you, and the original delivery charge is refunded with the item price.

2.4. Counterfeit findings always qualify for a full refund including delivery; we may ask you to surrender the item as evidence for enforcement against the Seller.

3. Easy Return (Change of Mind) — 30 Days

3.1. Most items may be returned within 30 days of delivery even without a fault, provided the item is:

• unused, unworn, unwashed and undamaged;
• in its original packaging with all tags, seals, accessories, manuals, warranty cards and free gifts; and
• accompanied by the invoice or Order ID.

3.2. For change-of-mind returns, the product price is refunded; the original delivery charge is not refundable and the return delivery cost is borne by you (we can arrange pickup and deduct the standard area charge from the refund if you prefer).

3.3. Items excluded from change-of-mind returns (unless defective or not as described):

• food, beverages and perishables;
• innerwear, swimwear and hosiery;
• cosmetics, skincare and personal-care items once opened or seal-broken;
• medicines and health supplements;
• SIM-activated or registered devices, and software/licence keys once revealed;
• custom-made or personalised items;
• products marked “non-returnable” on the listing.

4. How to Start a Return

1. Contact us — email support@singairmart.com (subject “Return — Order #…”), call +880 1761-234567 (Sat–Thu, 9:00 AM–10:00 PM), or use the Contact page. Include your Order ID, the item, the reason, and photos for damage claims.
2. Approval & pickup — we confirm eligibility, usually within 72 hours, and arrange pickup by a Rider or advise the drop-off/courier procedure for your area.
3. Quality check — the Seller verifies the returned item matches what was dispatched (serial numbers may be checked for electronics) and its condition.
4. Resolution — replacement dispatched, or refund initiated, normally within 3 working days of the quality check passing. We keep you updated by email/SMS at each step.

5. Refund Methods and Timelines

5.1. Prepaid orders (card, bKash, Nagad or other digital payment): refunded to the same payment channel used at purchase, as required by the Digital Commerce Operation Guidelines 2021.

5.2. Cash on Delivery orders: refunded by mobile financial service (bKash/Nagad) transfer to a number you confirm, or another method agreed with you.

5.3. We initiate approved refunds within 10 days at the latest, as the Guidelines require — usually much faster. Your bank or MFS may take additional processing days to post the amount; we provide the transaction reference on request.

5.4. Where a coupon was used, the refund equals the amount you actually paid; coupon value may be re-issued at our discretion. Cancellations before dispatch are always refunded in full, including any delivery charge collected.

6. Replacements and Partial Refunds

6.1. Replacements are subject to stock; if a replacement is unavailable, we refund instead. Where only part of an order is affected, remedies apply to the affected items and the delivery charge is apportioned fairly.

6.2. If a returned item fails the quality check (used, damaged after delivery, missing parts, or different from what was dispatched), we will explain the finding, and the item can be redelivered to you; no refund is due for failed change-of-mind checks. You may escalate any disputed finding under section 8.

7. Warranty Claims After the Return Window

Problems that appear after the return window may be covered by the brand or Seller warranty stated on the product page. Contact us with your Order ID and we will route the claim to the Seller or the brand’s service network, as described in the Terms & Conditions.

8. Disputes and Your Statutory Rights

8.1. If you disagree with a return decision, ask for an escalation review — a senior team member not involved in the original decision will re-examine it within 7 working days.

8.2. You may at any time complain to the Directorate of National Consumer Rights Protection (DNCRP) under the Consumer Rights Protection Act 2009 — hotline 16121 — or pursue the remedies described in our Terms & Conditions. Nothing in this Policy limits those rights.

9. Contact

Singair Mart — Returns Team
Email: support@singairmart.com  •  Phone: +880 1761-234567 (Sat–Thu, 9:00 AM–10:00 PM)
Singair, Manikganj, Dhaka Division, Bangladesh