Last updated: 16 July 2026
This Shipping & Delivery Policy explains how orders placed on Singair Mart are dispatched, delivered and tracked, what delivery charges apply, and what happens when a delivery cannot be completed. It forms part of our Terms & Conditions. Capitalised terms have the meanings given in the Terms & Conditions.
1. Delivery Coverage and Areas
1.1. We currently deliver within our published service areas, organised as Delivery Areas at checkout — presently Singair Pourosova and areas outside Singair Pourosova — as may be expanded or adjusted from time to time. The Delivery Areas available for your order are exactly those offered in the “Area” selector at checkout.
1.2. If your location is not covered by any listed Delivery Area, we are unable to accept your order for home delivery at this time. Contact customer service to ask about upcoming coverage.
2. Delivery Charges
2.1. The delivery charge for your order is calculated automatically at checkout based on: (a) the Delivery Area you select; (b) the product categories in your cart, where category-specific rates apply; and (c) the Sellers involved — where your order contains items from more than one Seller, delivery may be charged separately for each Seller’s parcel, as displayed before you confirm the order.
2.2. Free delivery. Orders whose qualifying subtotal meets the free-delivery threshold displayed on the Platform (currently ৳1,000, unless a different threshold is shown at checkout or in a promotion) receive free delivery. The progress indicator in your cart and checkout shows how much more you need to add to qualify.
2.3. The delivery charge shown at checkout is final for that order. No additional doorstep charges apply, and Riders are not authorised to demand any amount above the invoiced total.
3. Dispatch and Delivery Timelines
3.1. Sellers are required to confirm and hand over orders promptly. Typical delivery estimates are shown on the Platform (for example, delivery within 2–5 working days for most areas) and on your order-tracking page.
3.2. In line with the Digital Commerce Operation Guidelines 2021, where you have paid in advance: products located in the same city are to be delivered within five (5) working days, and products located elsewhere in Bangladesh within ten (10) working days of payment, unless a longer time is expressly agreed when you order. Cash on Delivery orders are dispatched promptly after confirmation.
3.3. During large campaigns, national holidays (including Eid periods), severe weather or other high-volume events, deliveries may take longer than the standard estimate. We will keep your tracking page updated and notify you of significant delays.
4. Order Tracking
4.1. Every order has a personal tracking page showing live status — Order Placed, Confirmed, Shipped, Out for Delivery, Delivered — together with the estimated delivery date, your delivery area, and, once assigned, the Rider’s name, photo, phone number and vehicle type.
4.2. Your personal tracking link is included in your order confirmation and update emails and works without login. You can also track any order at the Track Your Order page by entering the Order ID and the billing email used at checkout. Treat your tracking link like a semi-private document and share it only with people who may see your order status.
5. Receiving Your Parcel
5.1. The Rider will call the phone number on the order when approaching. Please remain reachable during the delivery window; if you will be unavailable, you may authorise an adult member of your household to receive the parcel.
5.2. Before paying (for COD) or signing, check that the parcel label shows your name and Order ID and that the outer packaging is intact. If the packaging is visibly damaged, opened or leaking, you may refuse the parcel and state the reason to the Rider; refused-for-damage parcels are returned at no cost to you and handled under the Return & Refund Policy.
5.3. For COD orders, pay the exact invoiced amount shown in your order confirmation. Riders never collect payment to personal mobile-banking numbers; report any such request to customer service immediately.
6. Failed Deliveries and Re-Attempts
6.1. If a delivery attempt fails because you are unreachable, absent, or the address cannot be located, the Rider will record the attempt and we will contact you to arrange redelivery. We make up to two (2) further attempts on following working days unless agreed otherwise.
6.2. If all attempts fail or you decline to accept the order without a lawful reason, the order is returned to the Seller. Prepaid amounts are refunded after deduction of the outbound delivery charge where the failure was attributable to the Buyer; where the failure was our or the Seller’s fault, the full amount including delivery is refunded.
6.3. Repeated refusal of COD parcels without cause may lead to COD being unavailable for your future orders, as described in the Terms & Conditions.
7. Split Deliveries
7.1. Orders containing items from multiple Sellers may arrive as separate parcels at different times, each with its own status updates. The delivery charge for each Seller’s parcel is the amount shown for it at checkout; you never pay more than the checkout total.
8. Address Changes
8.1. You may request a change of delivery address or phone number before the order is dispatched by contacting customer service. After dispatch, address changes may not be possible; where a change moves the order into a different Delivery Area with a higher charge, we will ask for your confirmation before proceeding.
9. Delays and Force Majeure
9.1. Estimated delivery dates may be affected by events beyond our reasonable control — floods, cyclones, hartals, road blockades, epidemics, or failures of transport and telecommunications infrastructure. In such cases delivery timelines are extended by the duration of the event; if delivery becomes impossible or unreasonably delayed, you may cancel the affected order for a full refund.
10. Complaints About Delivery
10.1. For any delivery issue — delay beyond the estimate, damaged parcel, Rider conduct, or a parcel marked “Delivered” that you did not receive — contact us within 72 hours at support@singairmart.com or +880 1761-234567 with your Order ID. We investigate with the Rider and Seller, and where a parcel cannot be traced as properly delivered, we redeliver or refund in accordance with the Buyer Protection Policy.
10.2. If you are dissatisfied with our resolution, you may complain to the Directorate of National Consumer Rights Protection (hotline 16121) under the Consumer Rights Protection Act 2009.